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developed an Intelligent Space (IS) Framework that clas- tenancy footfall and room usage can reveal actionable
sifies smart buildings in five levels according to their patterns of behavior. IS5 facilities also align people and
degree of sophistication and intelligence. The framework time. Meeting rooms, for example, are not booked; rather,
gives a ready measure for how smart a building is and they are allocated to the interaction needed.
a yardstick for owners and developers to apply when
designing buildings or precincts. Underlying the frame- Smart Planning for Brainy Buildings
work is a clearly defined set of measures and outcomes As we have seen with Barangaroo, leading property com-
that are used to test the IQ of a building. panies in Australia must ensure that the human element
of smart building design is not subjugated to technol-
Characteristics of the five levels include: ogy. What’s needed is a holistic, human-centric strategy
that carefully integrates digital services and facilities.
Sense & Inform: Level 1 (IS1) is the basic layer of Beyond putting people first, while many developers and
Intelligent Space in which connected sensors and vendors across the globe are touting their smart-build-
devices provide feedback and information. Typical capa- ing capabilities, very few have built in intelligence on a
bilities of IS1 facilities include collection of relevant data large scale across properties. And yet that’s exactly what
like the physical environment and foot traffic. What’s up-and-coming workers and consumers expect in today’s
most notable about IS1 is what it lacks: A closed loop in increasingly interconnected digital world.
which the building responds to a trigger, event, or sensor.
The starting point for any investment in building tech-
Sense & Direct: Level 2 (IS2) spaces offer direct assis- nology is to know what you are trying to achieve and
tance with human activities like wayfinding and room why. Companies that successfully navigate investment
booking using apps and interfaces. The IS2 level does options to drive real outcomes typically follow a clear
not require a considerable investment in technology. strategy. They also start the discussion on desired out-
Instead, it uses simple orchestration to map information comes at the concept stage and focus on the operation
to specific action. of the building as early as practical.

Sense & Control: Level 3 (IS3) is typically the minimum To get there, developers must embrace change as an
desirable level for high-end CBD assets. Controls, pro- opportunity—not a threat. Intelligent Space strategy can
cesses, and workflows are orchestrated to automatically help improve the efficiency and effectiveness of facili-
transmit instructions to the integrated technologies and ties in the areas of design, construction, management,
mechanics of the building. An IS3 building, for instance, and amenities. A focused strategy helps ensure that
can respond to actions related to primary mechanical smart-building investments result in real value, spark
and electrical systems such as lighting and HVAC. The innovation, and deliver new levels of intelligence. When
hallmark of an IS3 development is its ability to orches- developing an Intelligent Space strategy you must
trate responses across systems that were previously understand the current state of your digital assets and
unconnected and required human intervention. processes. Doing so will determine how your smart
assets would fare across a smart building spectrum—
Augment Business Process: Level 4 (IS4) intelligent and then help graduate your properties from smart to
buildings use predictive data and analytics to embed and truly intelligent.
support business functions and processes for tenants or
occupants. For example, when new employees arrive on Ross Miller is a thought leader in the intelligent
their first day of work, the technology provides seamless building space and has advised real estate investors
entry to the facility and access to their desk, as well as for more than 25 years. He is Chief Executive Officer
business systems and applications. IS4 buildings also of the Asia Pacific region for CohnReznick Australia
offer services like preventative maintenance that can Pty Limited, a subsidiary of CohnReznick.
help commercial real estate firms retain tenants and min-
imize operational costs. Vincent Dermody develops smart-building
strategies for real estate developers and owners.
Enhance Business Mechanism: Level 5 (IS5) encom- He is a Managing Director of CohnReznick
passes cutting-edge technologies like artificial intelligence Australia Pty Limited located the Asia Pacific
(AI) and robotic process automation to support and deliver Region Vincent has been instrumental in developing
the highest level of services. Intelligence and algorithms Smart Building strategies for commercial real
can help optimize the use of space, while analytics on estate firms.

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RC19 EDGE Spring All but Covers - final - 19APR.indd 46 4/19/19 3:17 PM