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and creating a customized work environment propels critical. There was a Harvard study released recently about
employee and business productivity. really intense shared co-working space where employees
were saying they are less productive and not as happy. A
The third is business transformation enablement. Many balance is needed, just given the cost of real estate and
companies are facing different types of disruption and trans- corporate social responsibility; we must relook at consump-
forming service delivery or product delivery—determining the tion and function. Leveraging the technology with smart,
real estate strategy is integral to that process. Our projects human-centered space design and services can create the
reflect various themes like configuring and activating a new optimally productive work environment.
type of working environment to win the war for digital talent;
or perhaps a much quicker digitization of their portfolio to We have initiatives based around productivity. Most of our
reduce cost. Others need speed to compliance to gain trans- customers today are asking us how to measure productiv-
parency into their facilities supply chain, equipment condi- ity in a meaningful way. We do a base assessment where
tion for assets and life cycle forecasting, etc. we ask for their feedback on the facilities and their ability
to be productive, what they’d like to see more of, what
What are your technology initiatives in the next 12 they’d like less of; and we can process tens of thousands
months and what’s driving them? of employee surveys with our new business intelligence
A major initiative is helping companies assess where they analytic tools and find key pain points and quickly develop
are, where they need to be according to their business and improvement strategies. In fact, we can build predictive
strategy, and then understanding how to really become more models off these data sets and for the first time really
comfortable in the context of the use of technology: how they anticipate problems.
use their sites and branding, how it all comes together digi-
tally again in a socially responsible and productive way. This When you are creating this kind of digital ecosystem and
does not happen overnight, it takes a thoughtful roadmap. solving employee productivity, it’s not just working in the
facility silo. It’s creating broader teams as these depart-
Capgemini and MIT collaborated on research recently Continued on page 51
where they talk about digital maturity and the digital
advantage of companies. They describe four types or
levels of this maturity, and the key is to become a digital
native, a master around using the technology as funda-
mental and implicit to the work—as opposed to pushing
it to the side and viewing it as just a tool. As they studied
organizations, they found that most companies today are THE LEADER IN SMART BUILDING SERVICES
telling you they are on a technology journey and that they
are becoming a technology business, whether it’s a bank
or a healthcare system. Real estate companies like ours
must become much more digitally adept, using technol-
ogy, data and analytics, to really drive value to our clients.
Strategy & Use Cases
Everyone requires a digital platform to operate from and
gain leverage, so for us, helping our customers—par- Smart Building Playbooks
ticularly CRE leadership—get very comfortable with the
technology is important. We help them use it as an under- Building Cybersecurity
pinning of the processes and of the work that they’re
doing. As that happens, they become much more of a
digital native in their business transformation.

Leading questions include: How do I create a smart work-
place? How do I create better employee engagement? How
do I measure those productivity gains? How do I make
sure I have increased my utilization and densification while
retaining happy employees, and how do I measure that? We
are achieving it different ways, everything from real-time
sentiment tracking, VR and Wi-Fi triangulation. Within that www.intelligentbuildings.com
environment, using data to balance between densification,
higher utilization of the smart space versus overcrowding is

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