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their facilities than anybody else. By investing in them through approaches to capture this insight is one approach that could be
education, property managers and owners will not only see their used. Retrofits are a great time to upgrade the buildings, and the
people grow into new roles, but the transition of the analog people making it all happen.
building into the digital building will be seamless, if not gradual. The digital revolution is coming to the built environment bit by
This education will also help train the younger generation of FMs bit. FMs can be harnessed to make that transition as smooth and
as they join the workforce. fast as possible—even if the workforce is aging.

3. Reposition FMs to be IoT mavens Dr. Noah Goldstein, PhD, LEED AP, is a director within
The FM of the near future must understand IT and wireless Navigant’s Technology focus area, with an emphasis on cleantech
protocols as well as HVAC and lighting controls. High school and building technologies innovation. He focuses on strategic
and college graduates may not see facility management as an engagement in topics of energy efficiency, building energy
exciting career—especially when one could be a professional management, and applied sustainability.
video gamer or an app developer. With coordinated and tactful
marketing, these occupations can be positioned as IoT field
experts—the industry should equate FMs to jet fighter pilots. 1 Talon, Casey, “IT-OT Collaboration for Optimizing Commercial Buildings,”
www.navigantresearch.com, July 13, 2017. www.navigantresearch.com/blog/
it-ot-collaboration-for-optimizing-commercial-buildings
4. Identify and solve legacy problems in building technology 2 Talon, Casey, “Technology and Buildings—A Solid Foundation for
The problems of legacy equipment will not go away; in fact, they Sustainability,” www.navigantresearch.com, June 6, 2017. www.
will only grow as buildings age. The companies who figure out navigantresearch.com/blog/technology-and-buildings-a-solid-foundation-
for-sustainability
how to retrofit and upgrade commercial building automation 3 “Labor Force Statistics from the Current Population Survey,” United States
systems the fastest and cheapest will likely win big. Most Department of Labor, accessed August 30, 2017. www.bls.gov/cps/
buildings existing in 20 years are already standing. Investing 4 “Raising the Bar: From Operational Excellence to Strategic Impact in FM,”
the time and money to bring legacy equipment and software IFMA, March 2017. www.rics.org/Documents/Raising_the_Bar_3_Full_
up to date (and make them resilient to a cyber-attack) will likely Report_240317_IC.pdf
5 Anderson, Monica, and Perrin, Andrew, “Barriers to adoption and attitudes
pay dividends. Part of this will be capturing the knowledge of towards technology,” Pew Research Center, May 17, 2017. www.pewinternet.
what makes each building unique. Using artificial intelligence org/2017/05/17/barriers-to-adoption-and-attitudes-towards-technology/

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