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employees to work in the basement in a room with poor environmental and wellbeing KPIs for each of the buildings
lighting, near a noisy boiler. Erik agrees to solve this problem generated by real-time updates made to the IWMS from the
and to review the human-robot interaction, training policies sensors that monitor and automatically repair the building
and procedures. Clearly this robot boss doesn’t completely management systems, as well as from the people analytics
understand the correlation between human productivity, monitoring systems. The Internet of Things (IoT) provides
acoustics and lighting. Wendy’s team will need to review information representing the DNA of each structure. Wendy
data and heat maps to find a better place for Dexter’s human has created a Building Balanced Scorecard with this data and
employees. Alliance members and other executives, with permission,
• Wendy created a Building Digital Workplace program within can access the dashboard to monitor the performance of
the broader Digital Workplace Alliance for work performed each of the buildings in the portfolio in real time.
by her placemaking team. They are knowledge workers with At the close of the meeting, Wendy recalled the impetus of
specialized requirements for the work they do in choosing the Building Digital Workplace program, which was the brain
the right locations, designing and building, as well as op- child of Gartner analysts who advised the Digital Transformation
erating, maintaining and creating new strategies for all the Sector on the latest concepts in technology. It was truly an ‘aha’
places they own and lease (including autonomous offices), moment when one Gartner analyst explained to Omar that al-
wherever they are though they had made great strides with Erik on engaging and
in the world. retaining their top talent by implementing new software and
The word ‘place- hardware tools, they had missed one vital component. They
making’ used to be were missing the Placemakers—real estate directors, architects,
only for identifying interior designers, environmentalists, wellbeing experts and
public community all the people who are responsible for the physical workplace.
spaces, but there is These people also needed key technologies to help them
so much of a blur create and manage the kind of workplace optimized for both
between public humans and robots to support the business.
and private spaces Wendy now needs to virtually travel to the headquarters office
now that it has replaced the old concept of workplace in London. She logs onto a monitor on one of the free address
strategy. The other reason for the new nomenclature is stand-up benches (first come, first serve type of place to work) in
that places are no longer clearly separated into work, play the sunlit greenhouse-like room which is filled with exotic plants.
and live spaces. It seems that now in 2020 every place is so She realizes that one of her team members is in Bristol today, and
flexibly designed it can service any need. Wendy knows that he finished a space plan for a remodel in the
• Place utilization is an entirely different problem now that Covent Garden office late last night. She accesses the appropri-
humans and robots inhabit the same space. Wendy notes ate BIM and retrieves the new design for review. Wanting more
that there are utilization issues, as service delivery and information, she takes out her portable HoloLens and views
maintenance robots are traveling through areas that are also the model in an immersive environment in the mixed-reality
being used by humans for collaboration. Her teamwill need application and quickly realizes the design of the spaces is much
to revisit robot-human sensor data to create the best design too crowded as she ‘walks’ through the floor plan. Wendy will also
to re-route the robots. Omar’s team will have to reprogram have to inform the architect that the colors of the walls are not
wayfinding for the robots and Erik’s team will have to discuss the shade they had agreed to in their last discussion.
with human workers and review policies. But before she leaves for her last meeting of the day, Wendy
• Her portfolio of smart buildings is vulnerable to security needs to review the latest photos of the upper façade of a build-
breaches and digital vandalism which can cause economic, ing her company owns that overlooks Lincoln Fields Park. The
health and safety problems. As part of their weekly meeting, soffit detailing was shot using an unmanned aerial vehicle (UAV)
the Alliance reviews security breaches, addresses vulnerabili- or drone. She uses this information to make design recommen-
ty risks and develops a strategy for mitigation and avoidance. dations and shares it with her team to determine the right type
• Machine and sensor generated ‘Fix of robot to scale the building
Me’ requests are coming in at a high and repair this aging struc-
rate. The Alliance examines the cur- ture. They check their digital
rent strategy, bottlenecks, and ma- assistant on their phablets for
chine-to-machine, machine-to-human, scheduling options for the
and human-to-machine processes to robot and schedule the appro-
recommend improvements. priate ‘worker’.
• The Alliance evaluates all the key per- Later that day, Wendy
formance indicators (KPI) for the digital stands amid a noisy con-
workplace. Wendy’s Building Digital struction site of a new office
Workplace data reveals the latest Mixed reality. Source: Microsoft Hololens, Skanska, Studio 216. building that will become

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