Tenant Experience Applications: The Hot Topic for 2018
In the beginning, the tenant experience – specifically in an office building – was nothing too exciting. Take a paper ticket from a parking machine, wave to a security person, get on a nondescript elevator and arrive at the destination: your office. Then, get a cup of coffee and start the day at your desk.
During the dot-com era we were introduced to new types of more engaging office experiences. These mostly involved an entertainment factor such as games (pool, ping pong and foosball tables), new types of interesting furniture and free food and drinks. This trend brought a more informal environment that interspersed hard work with opportunities for a little downtime and fun. The food and drinks were an enticement to keep employees at the office with no need to venture outside for nourishment.
In more recent years, the tenant experience has become more digital and may reside inside the environment in subtle ways. Digital signage has made its way into the office with applications ranging from 24-hour news programs to wayfinding and sometimes, community events and public/private service announcements. We have also seen applications reach into the ceilings and begin to deliver control to the tenant via a browser or mobile phone for things such as HVAC comfort and lighting. Another application making its way into the more sophisticated projects is using a mobile phone for secure access into the building.
Fast forward to the last 24 months and we have yet another generation of the Tenant Experience Application or as some suggest, Tenant Experience Platform. Imagine the young worker (or anyone who has come to rely heavily on their mobile phone) and you can begin to see where this is going. The following are a sampling of the services and amenities that companies are beginning to offer this new breed of digital tenant.
- Building Garage Access
- Parking Spot Locator
- Building Security Access
- Elevator Call
- Desk Reservation
- Concierge Services
- Tenant Communications
- Incident Awareness
- Amenities & Activity Scheduling
- Conference Room Reservation
- Food and Beverage Ordering
- Heating / Cooling Control
- Lighting Control
- Video Camera Access
- Maintenance Request/Alert
…to name a few
One other thing to consider is that in multitenant environments, the complexity of the tenant mix could prove to be a significant challenge. Say a larger tenant is the branch office of a major corporation with their own security protocols at their corporate headquarters. How would these unique requirements overlay the general security needs of the building? Or, what would the protocol be if 100 tenants (all with different lighting controls) want to utilize the building owner’s network for broader communications access?
Tenant/Occupant Experience Applications/Platforms are one of the most talked about solution sets for 2018. In just the last year, a number of new startups have decided to join the existing providers in bringing new ideas to the market. While one solution may not have all the different requirements, combining the collective functionality is a good indicator of what the mobile building experience might look like in the not too distant future.
The following is a sampling of the Tenant/Occupant Experience Application/Platforms that are in the marketplace.Given the number of vendors and the diversity of their offerings, it is clear that building owners and operators will need to do a fair amount of due diligence, not only on the different solutions, but also the organization’s ability to deliver on the integration and interoperability promise.
- Building Link
- CBRE 360
- Commercial Owners and Corporate Custom Applications
- Modo Labs
- SmartOne Solutions
- Thing Technologies
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Top GLOBAL INNOVATIONS of 2019 Impacting Commercial and Corporate Real Estate - 12/12/2019
2019 will likely be another year of great innovations for the Commercial and Corporate Real Estate industry. With a multitude of new companies and ideas being funded by an insatiable appetite of investors, the traditional workflows and processes of Real Estate are challenged daily. Add to this a desire by the established marketplace to also innovate and the pressure of change increases. This webinar will bring together some of the industry’s most prolific prognosticators who will discuss and debate the state of innovation in our industry for 2019. For those firms that are leaning into the change brought about by technology this is a perfect opportunity to hear about the leading solutions, case studies and best practices.
Founder of Realcomm Conference Group, an education organization that produces Realcomm, IBcon and CoRE Tech, the world's leading conferences on technology, automated business solutions, intelligent buildings and energy efficiency for the commercial and corporate real estate industry. As CEO, Jim interacts with some of the largest companies globally pertaining to some of the most advanced and progressive next generation real estate projects under development.
Jeff Chulick is the Technology and Innovation Leader for EY Real Estate Services. He leads a global team of professionals focused on the identification, innovation, design and realization of technology solutions that greatly enhance the workplace experience. His areas of focus include digital strategy, smart workplace, IoT, visual communications, workplace management, physical access and audio/visual technology. Jeff has over 20 years of enabling workplace strategies and delivering innovative solutions for EY and external clients across many different industries.