Mark Golan, VP Real Estate & Workplace Services @ Google Talks Corporate Transformation & Innovation
This Tech @ the Edge features Mark Golan of Google and his perspective on digital transformation at one of the most innovative companies in the world. He is also co-chair of this year’s CoRE Tech Advisory Council. Mark is a seasoned executive with extensive experience in real estate, finance and technology. Currently in his role as VP Real Estate & Workplace Services (REWS) at Google, he oversees the organization's business partnerships, central facilities services, events & guest services, transportation, and all facets of design and construction.
RC: What are some of the highlights within your organization in the past 12 months?
Golan: This past year has provided some landmarks in Google’s history as a company. We received approval and have begun construction on our first ground-up project, Charleston East, directly adjacent to our corporate center in the city of Mountain View, California. The site will provide a critical link between adjoining Google campus properties. This is the first time Google has had the chance to design and develop a campus from the ground up and we’re using the opportunity to explore sustainable building innovations and technologies. We’re also implementing an adaptable design that will allow us to accommodate changes to our long-term needs quickly and efficiently. A second campus called Bay View, located at NASA Ames Research Center near Moffett Federal Airfield, has the same design DNA as Charleston East. However, it will also have a short-term employee residential component that will be built using modular units.
RC: What major technology projects were started or completed in the last year?
Golan: We can now use technology to predict and improve real estate needs. These technologies may not have emerged exclusively in the last year, but they’ve certainly advanced in the recent past. Google has video conferencing technology in every conference room and we’ve been able to use this to determine occupancy levels within the rooms. We also have broad scale deployment of sensors to drive lighting and HVAC control as well as monitoring air quality. As you can imagine, these technology improvements have required a lot of data integration on the back-end. A technology called Tango allows us to accurately map the interiors of buildings. When combined with BLE and Lidar technologies, this is making cost effective monitoring of building use and assets throughout a portfolio a real possibility for the first time.
RC: Were there any challenges or roadblocks you had to overcome?
Golan: A lack of convergence and standardization in the IoT space has made it difficult for us to accumulate data at times. It's hard to get the industry on the same page due to its size and complexity. Historically, the real estate IT industry didn’t focus on security and, as a result, most IT departments segregate their networks. This makes true convergence difficult, and this is particularly true at Google. Given the amount of information we have access to, we are hyper-vigilant in ensuring the integrity of our network. This can sometimes make it difficult for us to deploy new technologies that require network connections.
Another challenge the industry as a whole faces is that many technologies we’d like to use on a more regular basis aren’t cost effective yet. This is particularly true in the areas of real time utilization or people/asset tracking. Some of Google’s innovations in our core product areas have tremendous promise to create breakthroughs in these domains. An example I mentioned before is Tango, which allows you to three-dimensionally map a physical environment down to the size of a marble with just the use of a smart phone. The good news is that many of these technologies are progressing very quickly and should lead to some interesting capabilities in the near future.
RC: What are three technology/automation/innovation trends you see having the most impact on the industry over the next decade?
Golan: It’s difficult to overstate the importance of AI and Machine Learning - it changes everything. Arguably the most powerful technology ever produced, AI has the potential to automatically fine tune all aspects of building commissioning and settings as well as predict or even prevent equipment failures. It will also allow buildings to anticipate user needs so they can adapt without human intervention, such as changing equipment settings based on existing conditions.
Virtual and augmented reality technology will become increasingly involved in redefining what ‘place’ means. AR in particular will have significant impact both from an operational and user standpoint. For example, imagine a technician being able to see through ceilings or walls to inspect building elements while simultaneously receiving information about the manufacturer, maintenance and settings. From a user standpoint, imagine a conference room table where some people are actually present while others are sitting on chairs virtually and it’s hard to tell the difference. This is closer to reality than people realize.
IoT will help drive changes by allowing buildings to sense their environment in a comprehensive and granular way that wasn’t possible in the past. This was a missing element for the intelligent building. In fact, many forms of intelligent behavior are based on pattern recognition and this isn’t possible without a rich data set.
RC: What one piece of advice would you give a corporate real estate peer regarding digital transformation and how it impacts owning, leasing and operating buildings?
Golan: Assess how your building will be able to adapt to likely changes in the future. All of the technologies and advancements mentioned above make it difficult to future proof buildings. It takes three years to build the average project and we’re attempting to design and execute structures that need to remain relevant for at least 30 years. At the speed technology is moving, that is no small task.
The various phases of CRE Tech 5.0 and digital transformation will be discussed by Mark along with other thought leaders at the upcoming CoRE Tech 2017 on Nov. 14-15 in Silicon Valley.
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CoRE Tech 2017 | World's Top Corporate RE & Facilities Executives
Meet in Silicon Valley to Discuss Innovation!
Join the most innovative Corporate Real Estate and Facilities executives from companies such as Google, McKesson, Time Warner, Salesforce and many others, as they gather to discover, discuss and debate how technology, automation and innovation will impact the next generation of how we use and operate corporate facilities. Watch this 3-minute video and learn more!
UPCOMING REALCOMM WEBINARS
Driving Tenant Engagement – Platforms, Digital Amenities…and Beyond - 8/23/2018
We can hail a car, order food, listen to music, tweet to the world, reserve tickets and buy almost anything from a smartphone – there seems to be an app for everything! The same applies to landlord provided services in an office or multifamily building. Today, building guests & occupants are opting for a digital interface for services, and tenant engagement and experience platforms are rapidly gaining traction. From easy, efficient building access to scheduling a yoga class to scheduling a meeting room to connection socially with others in the building – the possibilities seem endless. This begs the question: What digital amenities do occupants and guests really want? This webinar will examine all aspects of creating digital tenant amenities and explore different engagement platforms. Prioritizing platform features, system integration and cyber requirements are just some of the issues that will be addressed.
Jim Whalen serves as SVP and CIO responsible for the direction and implementation of technology and applications at Boston Properties, a fully integrated real estate investment trust and one of the largest owners and developers of Class-A office properties in the United States. Over a 27-year IT career, Jim has supported real estate operations ranging from residential, construction, public housing, commercial office and retail.
Ian Feagin is currently the Director of Information Technology at Jamestown, a national, vertically integrated real estate operator with approximately $11.2 billion of assets under management. Previously, Ian was Director of Technical Support at Leapfrog for 14 years where he was responsible for providing technical services to over 10,000 users worldwide with a staff of 65 technicians.
Ilan Zachar is currently Chief Technology Officer at Carr Properties, a privately held REIT known for its portfolio of trophy-quality properties in the Washington D.C. In this role, Ilan leverages vision and foresight to cross-pollinate best practices, processes, systems and resources across corporate operations/affiliates. Under his leadership, this has resulted in improvements in bottom-line costs, top-line business growth/scalability, operational sustainability and high performance and overall, strengthening his company’s role as a market leader. For over 20 years, Ilan has been executive business leader and innovative technology strategist for multinational real-estate and property development companies worldwide.
Laura Acklandiene is the Head of Business Development - Global Expansion at Equiem. She travels between London and New York on a mission to introduce their tenant experience portals and customer engagement services to the landlords and developers in the UK and in the US. Prior to that, she worked with Australia's largest property funds and REITs, as well as retail partners boosting services available to commercial occupiers.