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and control using a digital twin will need to override a
local operator. Coordination and change management are
essential. This is the same challenge of machine learning
being experienced in many domains.

At minimum, digital twins promises to broadly change
how we manage space within CRE. As Dean Hopkins,
EVP and COO of Oxford Properties points out: “While
most people think of twins as having use cases only for
Development personas, there are clear use cases across
Investment, Asset Management, Property Management,
Leasing and Operations.”

Matthew Lennan has been integrating IT and
building system technologies for more than
30 years. He has developed and implemented
computing infrastructures for global financial
troubleshooting and fumbling trying to get a consistent firms, major healthcare facilities, manufacturing,
operational model in place. The fundamental tension is entertainment complexes and traditional smart buildings.
clear. Currently, local building operators are aware of their Most recently, Matthew has been working in software
systems and their special needs. They can respond to development to refine the customer experience for smart
occupants directly and are in tune with capital plans to buildings in Office, Retail and Residential environments. He is
upgrade. When a problem emerges, the local operator is in currently responsible for driving Innovation in Middleware
control. But eventually the efficiencies of command across Oxford Properties’ portfolio.

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