Page 15 - RC14-EDGE-Spring Issue-1Z

sociology, and psychology. We’ve developed a list of Wireless Solutions
conscious approaches to help enable the organization to In-Building Expertise
accept change. We believe it’s so important that being end-to-end
good at change is one of our high-level strategic goals. network solutions
Behind the specific things we do, that overall mindset is improving wireless coverage and
required to truly embrace change.
Chung: Change and entrepreneurship need to be part of the capacity inside buildings
culture to really embrace change. It’s about developing
trust with your users by not overpromising on technical DAS • Small Cell • Wi-Fi • Public Safety
deliverables. This might mean delivering small iterative Emergency Response • Neutral Host Systems
projects instead of getting their requirements and coming
back nine months later to find everything had changed. www.goodmannetworks.com
It’s getting those small wins along the way. It also helps
to develop super users outside of IT that are very strong Email: NH-Marketing@goodmannetworks.com
technologically, seeding the knowledge and expertise Phone: (603) 518-9200
throughout the organization.
©2014. Created and Distributed by Goodman Networks.
Another thing is to divide IT into two departments. One
part focuses on the operational side to run and support pri- Realcomm
mary business functions; this part has governance controls,
software development, methodologies, etc., and is low risk
and slower moving. The second group looks at more inno-
vative projects. They’re smaller in nature, so you’re taking
less risk both financially and with resources. This is a great
way of engaging the user community, which usually means
a greater rate of adoption.

Realcomm: What advice can you give our readers to help
them in the transformation of their IT role?

Segal: I think the single biggest thing a CIO can do is develop
a network of peers and become part of a community that
shares ideas. It’s very rewarding to collaborate; it gives one
perspective you might not get from only talking to people
inside your company, and the cost of sharing your knowl-
edge is almost always far less than the benefit of learning
from others. That’s really a large part of why I’m involved in
Realcomm, why we give so many tours of Boxer, and why
we are always interested in talking to people about what
they are doing. There are many strategies and ideas that
flow from that, but being an active part of the community
is a necessary first step.

Chung: It really starts with developing trust within the orga-
nization and demonstrating that you can deliver the wins. I
also agree with Justin, develop a network, both inside and
outside of the organization, as well as inside and outside
of the industry. There are a lot of ideas and concepts I’ve
borrowed from peers outside of the real estate market that
were easily reapplied. The role of the CIO or head of IT is
changing. While the core principles and basics of IT remain
the same, CIOs must be able to execute quickly; keeping
up with the rapid changes of technology and business is
critical. I also believe the cloud is changing everything and
every CIO should understand the value proposition this
technology platform can offer their organization.

13