Technology Leaders in The Age of Acceleration: Chandra Dhandapani, CBRE
Chandra Dhandapani is Chief Digital & Technology Officer at CBRE, the world’s largest commercial real estate services and investment firm. The company has more than 80,000 employees and serves real estate investors and occupiers through more than 450 offices worldwide. Chandra has responsibility for all aspects of the company’s digital strategy, technology infrastructure and digital enablement, from core infrastructure and information security to innovative product development. Prior to joining CBRE, she was a senior digital transformation leader and technology executive at Capital One Financial for 17 years.
What major technology projects were you involved with last year?
In partnership with our Head of Strategy, I led a comprehensive strategy exercise across our lines of business and our three regions, Americas, EMEA and APAC on potential risks and opportunities due to digital innovation. We concluded that for CBRE, digitally enabled opportunities significantly exceed disruption risk. This resulted in identification of distinct priorities for digital enablement across the board that we are now executing on.
The most exciting project for us in 2017 was creation of the CBRE 360 platform to digitize user experiences in offices and the multi-tenant facilities we manage. This idea emerged internally in response to a client RFI and we prototyped it through a 3-day hackathon (we called it a ‘protothon’), that led to winning the client account and has emerged into a scalable, plug and play platform. This resulted in CBRE launching a new business capability that combines this Software as a Service platform with our facilities/property management services.
The name CBRE 360 was chosen for the software platform as a natural evolution of our Workplace 360 program, where 3-4 years ago we pioneered reimagining the office space of the future with free addressing workspace. Today, in addition to the physical space, we are able to provide a mobile app powered by a plug and play platform that enables CBRE to provide custom experiences for individual occupier clients. For large campus clients, services may include wayfinding, conference room booking, finding and connecting with colleagues, ability to raise service requests, etc., all from the convenience of a mobile app. It is a collection of software driven capabilities at your fingertips. We also have a version for investor clients who want to provide great digital experiences in their multi-tenant buildings including access to food services, and a host of other amenities within the building.
We have a very active pipeline of clients interested in getting the app in the hands of their employees and/or tenants in a campus setting and/or across their portfolio of buildings.
What are your highest priority technology initiatives in 2018 and what are the drivers behind those initiatives?
A few that I can share are accelerated public cloud migration, which is driven by the need for innovation agility, and execution of digital strategy priorities resulting in new product/service offerings. We have adopted a multi-cloud strategy which allows us to leverage the rapid pace of innovation at public cloud providers. Any net new software, such as CBRE 360, is built and deployed on the public cloud. We are also actively migrating on-premise applications to the public cloud. We have a very talented cloud transformation team that just completed migrating 50 apps in 50 days.
We now have agile product development teams in key hubs around the world. This allows us to behave like several startups within CBRE anywhere in the world. The mantra we use internally and increasingly is ‘globally connected, locally empowered’. We are being disciplined about building reusable components; building software that is appealing and relevant to a local market and can be leveraged in other markets with similar needs.
Another example of a new product we launched just a few weeks ago is Spacer. It’s a mobile tool that helps clients define their next workplace, including type of space and how much space they would need, and it’s integrated with Floored Plans, our proprietary space visualization product. Clients can start by filling out the Spacer quiz, which includes a few simple questions about the kind of space they are looking for and how many employees they have. They can then view 2D and 3D interactive floor plans based on their specific space program results. From idea to launch, Spacer took us less than six months. This would not have been possible without the domain expertise in CBRE and the ability to work with our talented technology teams in a rapid, iterative fashion. We have people with 20 plus years of experience in this industry. We’re marrying that experience with talented software engineers and product designers and embedding technology capabilities into the heart of how we serve our clients. It’s quite a differentiator.
What trends do you see having the most impact on the industry over the next three years and why?
In the immediate term, I would say increased flexibility through ‘space as a service’, infusing the power of machine learning into CRE workflows, increased near real-time visibility and intelligence into facilities/property management, and an intense focus on user experiences in commercial real estate – increasingly referred to as ‘consumerization’ of commercial real estate.
This Week’s Sponsor
European CIOs Respond to COVID-19 Europe is experiencing a wide range of COVID-19 reopening phases, strategies and sentiments. From “feeling almost back to normal” in Switzerland to quarantines and essential travel restrictions in the U.K., property managers, building owners and occupiers are navigating the ever-changing CRE coronavirus landscape.
The Impact of COVID-19 on Commercial Cleaning Processes COVID-19 has fundamentally changed many aspects of our lives and the world economy. Cleaning and disinfection are crucial priorities in reopening plans around the world. The future hinges upon providing the safest possible environment for building occupants, while also respecting new requirements (e.g., social distancing, contact tracing, monitoring microbial contamination). How are we going to successfully navigate these radically increased needs? By fully empowering facilities with technology
Effective RE Data Privacy: Improving Customer Trust in the COVID-19 Era In an era of digital interconnectivity, commercial real estate (CRE) companies are rushing to deliver personalized tenant and occupier experiences via connected technology solutions. At the same time, the COVID-19 crisis has created an unprecedented disruption in workplace models, procedures and locations. In response to the pandemic, building owners are implementing remote-work technologies and processes to prepare for a future where working from home will be commonplace. They are also implem
Building Technologies and Workplace Design in the Experience Era Rethinking the workspace "I really enjoy working in this office,” Olivia says as we enter the newly renovated 25,000+ square foot floor of a major Canadian Bank headquarters. The space is lit with natural daylight entering through the large windows with efficient shades. The abundance of plants and greenery gives it a spa-like feeling. You would never know that you’re in one of the most iconic commercial towers in downtown Toronto. Thanks to insulating materials installed on the walls as