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On the Cover

and facilities connect with the occupant. It’s not about
leveraging the mobile phone, or Bluetooth, or some other
technology—we are really trying to make the building
adapt. The employee experience has to drive the technol-
ogy or initiative; we want to improve their journey. We are
driving operations to be smarter by moving beyond ana-
lytics and focusing on actions and decisions.

What major technology projects has Facebook
been working on recently?
Our goal is to increase employee productivity by two
percent by the removal of wasted time. We’re looking
at measurable ways to do that through automation,
whether it’s elevator wait time, waiting in lines to get food,
adjusting temperature, closing blinds or transportation
between buildings. Removing and reducing non-
productive activities removes hurdles for employees.
ZORBA MANOLOPOULOS
GLOBAL PROGRAM MANAGER
SMART CAMPUSES

FACEBOOK

Zorba Manolopoulos is the Global Program Manager,
Smart Campuses at Facebook. His group is responsible
for developing and executing the Smart Building/Campus
strategy. They are charged with incubating ideas and lead-
ing development of solutions for Facebook’s worldwide
portfolio and pushing forward the Smart Campus vision to
bridge the gap of current product offerings. Their goal is
to deliver comprehensive Real Estate solutions supporting
the Occupant Experience while benefiting teams in Facility
Management, Workplace Design, and Construction.

Tell us a little about your role within your organization.
I lead a team to explore new methods on how to design, Facebook Headquarters - Menlo Park, CA
build and operate our corporate campuses to make
them more intuitive and adaptive to the occupant. We are starting with Operational Smart Building, which is
This includes Real Estate planning, Facility Operations, reviewing all processes for FacOps and providing improve-
Culinary, Transportation and Security. We’re empowering ments to streamline the process. This includes the ROI of
employees on one side and optimizing operations on our buildings, to review cost impact over the total life of
the other. It is a balance, as the best service may not the building. From operational efficiencies to energy con-
necessarily be the fastest service. sumption. We want to work smarter and lower our energy
even while we grow. With operational smart buildings, we
We work with other engineering teams across the com- look at the process first. We have lots of different buildings
pany and leverage their designs, products and experience and the processes in each may be a bit different. We look
to provide the best solutions for our employees. I am at the process from point of complaint to resolution; not-
looking for solutions that will help make our buildings ing the different steps required to resolve, then optimizing

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