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(2) Does this filter out the noise or create more of it? For a building to be truly intelligent,
Today, you can have a tool or app to monitor nearly every-
thing happening in your buildings, but more isn’t always it needs to be sensitive to its
best. Before you buy anything, narrow down what really occupants, respond to their
matters to you, creating a set of 3-5 KPIs that you want
monitor and track progress against every day. Depending behaviors and anticipate their needs.
on the portfolio and your role within the organization,
these KPIs could focus anywhere from green initiatives your attention. Give priority to those tools that take man-
and tenant retention, to cost savings and asset value. ual analysis out of the picture and proactively raise issues
Start by asking yourself what areas matter most and why, to the top of your to-do list.
then back into what you’re going to measure and how
(rather than the reverse). Bradbury just skimmed the surface of what may
become reality in three or five years. We’re all staying
(3) Does this proactively surface the information needed tuned to see how this growing intelligent building sector
without making me search for it? of the market shapes up, but without question, it’s one
Because you don’t have the time to look at every possi- to watch closely.
ble metric, you need to be able to manage by exception,
rather than trying to look at every data point. You should Jeff Thompson is co-founder and CEO of
be able to rely on automatic alerts when critical areas of AwareManager. He leads the company’s
operations – based on the KPIs you set – aren’t hitting commercial and corporate real estate clients’ most
performance targets. That’s where intelligent building complex projects. By combining his industry and
technology comes into play. You shouldn’t be spending IT expertise, Jeff helps organizations get data
hours digging into data, combining multiple data sources models set up correctly from the very start and helps them
in Excel or doing napkin calculations just to find out overcome major hurdles to user adoption, data-driven decision-
what’s happening in the building or portfolio that needs making and stakeholder engagement.

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