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Autonomous cleaning robots disinfect the floors and carpets.

Fast and Seamless Travel (FAST): all touchpoints
are self-service and biometric technology provides a
seamless experience.
for transforming the nation by using digital innovation
technology to create superior urban planning, infrastructure
2,000 trees and 100,000 shrubs, the Jewel has a terraced and livability for its people. The Smart City Initiative (also
rainforest, multiple gardens, 300 retail and dining facilities and known as Smart Nation) promotes policies in public and
miles of walking trails. There are movie theaters and a hotel, private sectors to improve life for the people who live there.
art installations throughout and even facilities for customers Technology is the means to achieve this goal, offering a new
to nap. world of opportunity for businesses in a digital economy.

The centerpiece to all this is the Rain Vortex, the world’s All of this is made possible by state-of-the-art automation
tallest indoor waterfall at five stories tall. The Changi Airport for everything from arrivals and departures to parking and
Skytrain that connects terminals passes near the waterfall, cleaning. The extensive list of technological capability at
so passengers view the Vortex and Jewel while on their Changi spans ease of travel, operations management, and
journey. At night the waterfall’s circular walls feature a customer experience:
light and sound show. Canopy Park occupies the highest
level, with leisure attractions such as the hedge maze and 1) Fast and Seamless Travel (FAST) for departure: all
immersive mirror maze; a four-story slide; two gardens; a touchpoints including kiosk check-in, automated bag
suspension bridge; a bouncing net; an Experience Studio; drop and boarding are self-service; biometric technology
food and beverage sites and more. provides a seamless experience

In response to the COVID-19 pandemic, Changi Airport has 2) Biometric automated immigration clearance with
received the SG Clean certification by Singapore’s National fingerprint scanners and facial recognition capability
Environment Agency, which certifies sites with a raised
level of cleanliness and public hygiene. These enhanced 3) The centralized security checkpoint uses computed
precautionary measures include frequent cleaning and tomography (CT) technology so electronics can remain inside
disinfecting in high contact areas that are then subject bags, saving time; scanned luggage is returned via automated
to swab tests to ensure effectiveness. In addition, high tray with multiple pickup points for greater efficiency
touch areas are coated with a protective antimicrobial
coating to reduce risk of virus transmission. Standard travel 4) The Jewel Smart Operations Centre deploys the
precautions such as temperature screening, masks and Mozart platform, coordinating and integrating data
distancing are also used for travelers and staff alike. There and AI from smart operations including over 5000 IoT
are more than 1,200 hand sanitizer stations available. sensors, 700 CCTV cameras and 500 mobile devices

This degree of sophistication is not surprising considering 5) Cameras and technology that detect and identify
the location. Singapore’s government has set clear goals incoming planes, monitoring them as they line up for arrival

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