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serves similarly to a human nervous system, uniting all too, both OT and IT. The AI works with the building control
components to help control the entire building. It is con- systems such as HVAC and lighting to communicate
stantly learning about the people and assets within. With actions needed. A simple example is parking. Basic smart
data gathered over time, it can make better and smarter parking today gives you space availability by indicating
decisions—from team communication protocols to remem- a red or green light—but you have to drive to the parking
bering exactly what beverage a guest usually orders—and lot to see it. The next level is to understand employee or
exactly when they usually order it. visitor scheduling; what is the visiting pattern of arrival and
can we learn that pattern over time? At this stage, the AI is
The digital twin is visualized via a user interface; it is the applying machine learning. As data is fed back to the park-
connection between the physical systems gathering data ing management system, employees can view a mobile
from the Digital Vault. A series of APIs (and mobile or web app or other display to see where and when to arrive—
applications) then use that information. This digital trans- before leaving home. This is the AI aspect that enables the
formation applies to internal building systems integration activity to be truly frictionless.
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