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Advancements in CRE Process Automation Can No Longer Be Ignored

Highly effective business process automation and application/data integration solutions are no longer ‘vaporware’ or experimental technology that only the largest CRE companies can afford. In a 2017 survey of over 600 CIOs from a wide range of industries, 90% reported that their company either already had an application programming interface (API) strategy or would have one by the end of that year. We typically haven’t seen that level of API strategic thinking with current commercial real estate clients, but innovators are emerging!

During this year’s Realcomm Investment Management educational track, we included several sessions that highlighted success stories from vendors and actual case studies from clients who have unlocked new possibilities with real-time analytics, drill-down reporting, and self-service role-based dashboards. We saw real examples of working application integration implementations at companies such as New York Life Real Estate Investors and Brookfield Properties. They have been able to create bi-directional data integration between multiple systems without unique software customizations that might later impede their ability to upgrade legacy systems.

Ian Turnbull (CIO, First Capital Realty) presented two perspectives on their process automation efforts. Their OneStream implementation allowed FCR to establish several base dimensions for corporate performance including multiple hierarchies, multi-currencies, and multiple scenarios. They have reduced the risk exposure that comes with Excel models by consolidating multiple data sources using MagicSoftware for application integration. Established ERP vendors such as Yardi and MRI Software also highlighted their openness to third-party integrations, web services, and open API structures. Companies are definitely taking advantage of these innovative opportunities to bring systems and data together like never before.

New Implementations Taking an Agile Approach
Grant Wood (Juniper Square) confirmed that implementations are taking a much more Agile approach with clients seeing returns in as little as three weeks once the data has been absorbed into their system. Lisa Howat (Lionpoint) described financial modeling and application integration projects that were completed well within a three to four month implementation schedule. She discussed several modeling advantages over Excel using connected planning tools such as Adaptive Insights, Host Analytics, Oracle (Hyperion) and why Lionpoint’s practice focuses primarily on Anaplan. Lisa highlighted the power of connected data using a centralized Data Hub and its flexibility to visualize historic and projected financials, define new data points, and manage adjustments. Role-based dashboards and reports allow for drill-down scenario building based on well-defined security levels for front office, middle office, and back office functions. Senior executives can now perform self-serve data analytics with fewer demands for customized reports built by analysts.

Lynn Peters (Retransform) discussed the trends they are seeing with companies that want to take advantage of these innovative data integration opportunities including a Voice Activated Virtual Assistant in an impressive demonstration by Inland Properties. Modern web service architectures have enhanced business processes (such as deal underwriting) that has been reduced from 40+ hours in Excel to less than one hour in AssessRE. Companies are establishing collaborative workflows leveraging multiple data sources such as deal templates in Dealpath.

Networking Workshop Output – Barriers to Gaining Project Approvals
Sponsors confirmed the long sales cycles they typically experience when trying to gain approval for a proof-of-concept. Companies are often hesitant to enter into an agreement with a vendor that commits resources (time, people, money) to new products. Working with experienced consultants and business partners can help reduce the time spent in the vendor selection process. Sharing information in networking events such as Realcomm can also help. The common benefits that were clearly demonstrated in these sessions seemed to indicate that companies would want to explore these solutions as soon as possible. Workshop participants brainstormed over 100 reasons as to why they would get resistance when trying to introduce these new tools. The following infographic describes the major categories that emerged from the collected data.


Conclusions and Recommendations
Nurturing partnerships, trust, and communication between senior leadership in all departments, including technology, can ensure that everyone understands the strategic direction and seeks out business solutions that promote efficiency, transparency, security, and compliance. Innovative tools that replace antiquated business processes can remove frustration, duplication, and waste at every level. Networking with innovators helps to avoid some of the landmines and introduces solutions with realistic expectations, measurable results, and cost-effective alternatives to the status quo.

Chuck Niswonger, President, NiceNets Consulting
Chuck Niswonger has over 30 years of successful leadership experience in technology-related roles that range from operating his own consulting company (www.nicenets.com) to directing the IT strategy of a real estate investment management firm to manufacturing and technology-enabled education. Chuck has also been the chair of the Realcomm Investment Management (IM) Advisory Council for the last ten years, managing content selection for the conference educational sessions, IM forums, workshops and webinars.

This Week’s Sponsor

Altus Group Limited is a leading global provider of independent advisory services and technology for the commercial real estate industry, including ARGUS® software solutions. For over 25 years, ARGUS® products have been the industry standard for creating cash flows and valuations helping thousands of commercial real estate professionals gain transparency into their property assets, manage risk and optimize their portfolios. Real estate investors, asset and portfolio managers, lenders, brokers, appraisers and other commercial real estate professionals use ARGUS to facilitate transactions and communicate value. For more info, visit www.altusgroup.com.

UPCOMING REALCOMM WEBINARS

Commercial and Corporate Real Estate Cyber Risk - Developing a Comprehensive Strategy - 10/25/2018

Hardly a day goes by that we don’t hear about a Cyber breach. The most recent of scale was Equifax, the credit reporting agency in which credit information of 143 million of its clients was breached. While most of the incidents we hear about involve data or financial theft, there is a looming threat…our built infrastructure. This infrastructure includes everything from power plants to dams, but also includes the millions of buildings we use every day to work, shop, learn, recreate, manage our health and more. The threats range from unwanted building access to pirating of video surveillance and everything in between. This webinar will focus on the entire spectrum of Commercial and Corporate Real Estate cyber challenges, solutions and strategies.

headshot for Jim Young
Jim Young Realcomm
Jim Young Co-Founder & CEO Founder of Realcomm Conference Group, an education organization that produces Realcomm, IBcon and CoRE Tech, the world's leading conferences on techno
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Jim Young
Co-Founder & CEO
Realcomm
LinkedIn

Founder of Realcomm Conference Group, an education organization that produces Realcomm, IBcon and CoRE Tech, the world's leading conferences on technology, automated business solutions, intelligent buildings and energy efficiency for the commercial and corporate real estate industry. As CEO, Jim interacts with some of the largest companies globally pertaining to some of the most advanced and progressive next generation real estate projects under development.

headshot for Tom Shircliff
Tom Shircliff Intelligent Buildings
Tom Shircliff Co-Founder Tom Shircliff is a co-founder and principal of Intelligent Buildings, a nationally recognized smart real estate professional services company that was
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Tom Shircliff
Co-Founder
Intelligent Buildings
LinkedIn

Tom Shircliff is a co-founder and principal of Intelligent Buildings, a nationally recognized smart real estate professional services company that was started in 2004. Intelligent Buildings provides planning and implementation of next generation strategy for new buildings, existing portfolios and urban communities. Tom is a speaker and collaborator with numerous universities and national laboratories, a gubernatorial appointee for energy strategy and policy and founding Chairman of Envision Charlotte, a Clinton Global Initiative.

headshot for Annette Prater
Annette Prater Brookfield Properties
Annette Prater SVP, CIO
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Annette Prater
SVP, CIO
Brookfield Properties

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Sandy Jacolow Meridian Capital
Sandy Jacolow CIO As CIO at Meridian Capital, Sandy Jacolow oversees the firm’s nationwide innovation and technology initiatives that support the company’s brokerage, i
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Sandy Jacolow
CIO
Meridian Capital

As CIO at Meridian Capital, Sandy Jacolow oversees the firm’s nationwide innovation and technology initiatives that support the company’s brokerage, investment sales and retail leasing businesses and growth activities.

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Ron Victor IoTium
Ron Victor Founder & CEO Ron Victor is a Silicon Valley based technology entrepreneur with 20 years of experience and expertise launching new ventures at start-ups and fortune
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Ron Victor
Founder & CEO
IoTium

Ron Victor is a Silicon Valley based technology entrepreneur with 20 years of experience and expertise launching new ventures at start-ups and fortune 1000 technology companies. To-date he has enabled raising more than $30Million in start-up capital for multiple start-ups in silicon-valley. Ron has founded and led three companies to-date with successful exits. His latest venture is IoTium Inc. – a Silicon Valley start-up that provides a secure, cloud-managed, easy-to-deploy software defined network infrastructure for all IoT verticals.

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Coleman Wolf Environmental Systems Design
Coleman Wolf Security Practice Leader Coleman Wolf has extensive experience developing enterprise-wide access control and alarm monitoring systems, developing business analyses, and conduc
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Coleman Wolf
Security Practice Leader
Environmental Systems Design

Coleman Wolf has extensive experience developing enterprise-wide access control and alarm monitoring systems, developing business analyses, and conducting detailed security surveys and assessments of corporate offices, power generation plants, and facilities related to national critical infrastructure. Coleman has also managed numerous security system installation and upgrade projects. He holds a Master of Science, Computer Information Systems degree from Northwestern University and a Bachelor of Science, Electrical Engineering degree from the University of Michigan. He is also CPP (Certified Protection Professional) and CISSP (Certified Information Systems Security Professional). Coleman also holds the following Professional / Civic Affiliations: ASIS (Member of American Society for Industrial Security), Chairman of the ASIS Information Technology Security Council, and is an active member of the ASIS Security Architecture and Engineering Council.

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Wade Hughes 5Q Partners
Wade Hughes CEO
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Wade Hughes
CEO
5Q Partners
LinkedIn